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SHIPPING POLICY

1.     RETAIL SHIPPING (INDIVIDUAL ORDERS)

 

1.1Shipping Fee

  • Calculated based on order weight, destination country, and shipping method (automatically displayed at checkout).

  • Free shipping threshold: Enjoy free standard shipping for retail orders over $99 (USD) / €89 (EUR) / £79 (GBP) (varies by region; check checkout page for details).

 

 

1.2⏱️Delivery Time

 • Shipping MethodDelivery Time (Working Days)Tracking Available

 • Standard Shipping7-15 daysYes

 • Express Shipping (DHL/FedEx/UPS)3-7 daysYes

※Note: Delivery time excludes order processing (1-3 working days) and customs clearance delays.

 

2. 📦WHOLESALE SHIPPING (BULK ORDERS)

 

2.1 Eligibility

 Applicable to orders with minimum quantity (MOQ) ≥ 50 pieces (mix of styles/sizes allowed).

 

2.2 Shipping Terms

  • Shipping method: Default sea freight (for orders ≥ 300 pieces) or air freight (for orders 50-299 pieces); express shipping available upon request.

  • Shipping fees: Quoted separately based on order volume, weight, destination port/address. Contact our sales team for a customized shipping quote.

  • FOB/CIF terms available: Flexible trade terms to meet your logistics needs.

 

2.3 ⏱️Delivery Time

  • Sea freight: 25-45 days (port to port) + local delivery 3-7 days.

  • Air freight: 7-12 days (airport to airport) + local delivery 2-5 days.

  • Order processing time: 5-15 working days (varies by production volume; confirmed in your wholesale contract).

 

3. 📍GENERAL TERMS

 

3.1 Customs & Duties

  • Import duties, taxes, and customs fees are the buyer’s responsibility (not included in product or shipping costs).

  • We declare goods as "commercial samples" or "apparel products" with actual value to comply with customs regulations. For specific duty rates, check your local customs authority’s guidelines.

 

3.2 Order Processing

  • All orders are processed within 1-3 working days (retail) or 5-15 working days (wholesale) after payment confirmation.

  • Processing time may be extended during peak seasons (e.g., Black Friday, Christmas) or for custom apparel orders (e.g., printed/embroidered designs).

 

3.3 Tracking & Notification

  • A tracking number will be sent via email/SMS once your order ships.

  • Track your order through our website’s "Track Order" page or the shipping carrier’s official site.

 

3.4 Shipping Issues

  • Delays due to customs clearance, weather, or local logistics disruptions are beyond our control. We will assist with tracking and communication, but cannot be held liable for such delays.

  • For lost or damaged packages: Contact us within 7 days of the estimated delivery date. We will file a claim with the carrier and provide a solution (refund, reshipment, or store credit) based on the claim result.

 

3.5 Returns & Exchanges

  • Shipping fees are non-refundable for change-of-mind returns.

  • For defective or incorrect items: We cover the return shipping cost and offer free reshipment or full refund (see our Return Policy for details).

 

4. CONTACT US

If you have questions about shipping, please contact our customer service team:

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